Privacy Policy

This Privacy Policy describes how Cutie Nail Spa and Hair ("we," "us," or "our"), located at 1328 E Chapman Ave, Fullerton, CA 92831, collects, uses, and protects information you provide when visiting cutienailsandhair.com or communicating with us via SMS, email or other channels.

By using our website or submitting your information through any of our forms, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Provide

• Full name
• Email address
• Phone number (mobile)
• Date of birth (for birthday promotions)
• Service preferences and appointment details
• Messages and inquiries submitted through our contact or party booking forms

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on site
• Referring URLs and general location data (city/region level)
• Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use the information we collect to:

• Confirm and manage your appointments and party bookings
• Send you promotional offers, deals and service updates you have opted into
• Send SMS text messages regarding appointments, promotions and salon updates (with your consent)
• Respond to inquiries and provide customer support
• Improve our website, services and communications
• Comply with applicable legal obligations

3. SMS / Text Message Communications

Message Frequency

Message frequency may vary. You may receive up to 4–6 messages per month depending on your opt-in selections and current promotions.

Message & Data Rates

Message and data rates may apply. Please check with your mobile carrier for applicable rates.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent unless you re-subscribe.

Help

For assistance, reply HELP to any SMS message or call us at 714-526-5951.

SMS Platform & Carriers

Our SMS communications are delivered through GoHighLevel / LeadConnector, an authorized messaging platform. Carriers (including AT&T, T-Mobile, Verizon and others) are not liable for delayed or undelivered messages. Consent to receive SMS is not a condition of any purchase or service.

No Sharing of SMS Consent

We do not sell, rent or share your phone number or SMS consent with third parties for their own marketing purposes.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

• Service providers: GoHighLevel / LeadConnector (CRM and SMS platform), SpacePOS (online booking), and Google Analytics — solely to operate our business and provide services to you.
• Legal compliance: When required by law, court order or governmental authority.
• Business transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us (see Section 9).

6. Data Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Cookies & Tracking

Our website uses cookies and similar technologies to analyze traffic, remember your preferences and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect some features of our site.

We use Google Analytics to collect anonymized usage data. You can opt out via the Google Analytics Opt-out Browser Add-on.

8. Age Requirement

Our website, online forms and SMS communications are intended solely for individuals who are 18 years of age or older. By using our website or submitting any form, you confirm that you are at least 18 years old.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a person under 18 has submitted personal information to us, we will take prompt steps to delete that information. If you believe we have inadvertently received information from a minor, please contact us immediately by phone at 714-526-5951.

9. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for SMS communications at any time by replying STOP
• Lodge a complaint with a supervisory authority (California residents: CCPA rights apply)

To exercise any of these rights, call us at 714-526-5951 or submit a request through our Contact page.

10. California Privacy Rights (CCPA / CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know: The categories and specific pieces of personal information we have collected about you
• Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: We do not sell or share personal information for cross-context behavioral advertising
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

To submit a California privacy rights request, call 714-526-5951 or visit our Contact page. We will respond within 45 days as required by law.

11. Third-Party Links

Our website may contain links to third-party websites (such as Facebook, Instagram, Yelp, Google, SpacePOS booking). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: